about us

Combining the efforts of Duffy’s Equipment Services, Express Commercial Services and Appliance Installation and Service, Duffy’s AIS formed in 2018. Separately, each company has been in business for more than 50 years, providing service for over 10,000 customers in central New York just within the last five years.


Our seven branches throughout New York State, including Albany, Utica, Binghamton, Rochester, Buffalo, Syracuse and Watertown, offer service to all surrounding areas and frequently cross state lines into Pennsylvania, Vermont and Massachusetts.


With 50 technicians in the field, give or take, we have the ability to provide factory-authorized service for all major manufacturers within a 40,000 square mile radius, completing approximately 1,800 service calls per month!


Duffy’s AIS was one of the first in the world to achieve the status of CFESA Company Certification. All of our technicians are CFESA certified. Enlisting the help of technicians with the highest level of training possible is important…and that training doesn’t stop. We are constantly sharpening our skills to make sure we can provide the best service for over 135 brands of equipment.


Available around the clock, 24/7, our expert technicians are well-versed in many different types of equipment, including sanitation, refrigeration, dishwashers, exhaust fans, combi ovens, steamers, ovens, fryers, microwaves, grills, beverage equipment and just about anything else in your commercial kitchen.


We offer an industry-leading 120-day parts and labor warranty on our work – that’s the longest in the entire country! We don’t charge for second trips regarding the same service call because we want to make sure every job is done right. Our customers can count on equipment being repaired and maintained with skill, efficiency and pride.


Industries We Serve
Our Clients
  • Amusement/Theme Parks

  • Bars

  • Convenience Stores

  • Craft Breweries & Wineries

  • Fast Casual Restaurants

  • Full Service Restaurants

  • Grocery Stores

  • Hospitals

  • Nursing Homes

  • Restaurant Equipment Manufacturers

  • Schools & Universities

  • Stadiums, Golf Courses

Management Team

Patrick Duffy


Wayne Stoutner


Paul Glowacki

Vice President

Matthew Toukatly

Eastern Regional

Service Manager




Paul Pumputis

Western Regional

Service Manager

800-836-1014 paulp@duffyais.com


Melinda Aiken

Office Manager


Rebecca Grahm

Installation Coordinator


Bob Edwards

Parts Manager